Return Policy

Temporary Extended Returns Policy Due to COVID-19

For product purchases made in-store on or after February 15, 2020, we will accept in-store returns, with receipt, within 30 days of re-opening. In-store purchases made on or after January 15, 2020 through February 14, 2020, with receipt, will be given 30 days of stores re-opening to return for store credit. To ease returns for online orders, we have adjusted our current 30-day return policy and increased it to 60 days to be returned to the original method of payment. Foxy Brands reserves the right to revoke or revise the Policy at its sole discretion.

Foxy Brands in-store purchases may be returned if the product is in new or gently used condition within 30 days following the store re-opening with a receipt or gift receipt at a store location for a refund in the same form of payment as your purchase was made. If a gift receipt is presented, you will receive a store credit in the form of a Foxy Brands merchandise credit.

When you return your purchase to Foxy Brands.net by mail, if your new or gently used product is received by Foxy Brands within 60 days of purchase, you will receive the following refund:

Payment method used to make your Foxy Brands.net purchase

If Foxy Brands receives your new or gently used item within 60 days of purchase, the purchase price will be refunded to:

Credit or debit card

Your credit or debit card used to make the purchase.

PayPal

Your PayPal account.

Klarna

Your Klarna account.

Foxy Brands gift card, Foxy Brands online store credit or Walmart card*

You will receive an online store credit which may be redeemed at Foxy Brands.net.

  • Please return your item(s) to a Foxy Brands Inside Walmart store in order to receive a full refund on your Walmart card.

 

Returns Policy

If you are not completely satisfied with a Foxy Brands purchase or gift for any reason, please review our return, refund, and exchange policies below for Foxy Brands.net purchases and in-store purchases. Products must be returned in new or gently used condition. Foxy Brands monitors return activity for abuse and reserves the right to limit returns or exchanges at Foxy Brands and Foxy Brands inside Walmart in all instances. Beauty Insider points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at Foxy Brands’s discretion.

THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER APRIL 9, 2020.

 

Foxy Brands.net Purchases

Foxy Brands.net purchases can be easily returned for FREE (no return shipping or handling fees) to any of our Foxy Brans locations for fast processing or by mail if you use our pre-paid return shipping label (follow the return procedures described below). We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Please allow three weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

When you return your purchase to Foxy Brands.net by mail, if your new or gently used product is received by Foxy Brands within 60 days of purchase, you will receive the following refund:

Payment method used to make your Foxy Brands.net purchase

If Foxy Brands receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to:

If Foxy Brands receives your new or gently used item within 31 to 60 days of purchase, the purchase price will be refunded to:

Credit or debit card

Your credit or debit card used to make the purchase.

An online store credit that can be used at Foxy Brands.net but is not valid for use in Foxy Brands stores.

PayPal

Your PayPal account.

An online credit that can be used at Foxy Brands.net but is not valid for use in Foxy Brands stores.

Klarna

Your Klarna account.

An online credit that can be used at Foxy Brands.net but is not valid for use in Foxy Brands stores.

Foxy Brands gift card, Foxy Brands online store credit or Walmart card*

An online store credit that can be used at Foxy Brands.net but is not valid for use in Foxy Brands stores.

An online store credit that can be used at Foxy Brands.net but is not valid for use in Foxy Brands stores.

*Please return your item(s) to a Foxy Brands Inside Walmart store in order to receive a full refund on your Walmart card.

For more information on how to redeem your online store credit, please go to Customer Service on Foxy Brands.net and click on Payment Methods.

For Foxy Brands.net products returned in one of our free standing stores, rather than by mail, if Foxy Brands receives your new or gently used product within 60 days of purchase, you will receive the following refund:

Payment method used to make your Foxy Brands.net purchase

If Foxy Brands receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to:

If Foxy Brands receives your new or gently used item within 31 to 60 days of purchase, the purchase price will be refunded to:

Credit or debit card

Your credit or debit card used to make the purchase.

A Foxy Brands store credit that can be used at Foxy Brands stores but is not valid for use on Foxy Brands.net.

PayPal

A Foxy Brands gift card.

A Foxy Brands store credit that can be used at Foxy Brands stores but is not valid for use on Foxy Brands.net.

Klarna

A Foxy Brands gift card.

A Foxy Brands store credit that can be used at Foxy Brands stores but is not valid for use on Foxy Brands.net.

Foxy Brands gift card

A Foxy Brands gift card.

A Foxy Brands store credit that can be used at Foxy Brands stores but is not valid for use on Foxy Brands.net.

Foxy Brands online store credit or Walmart card*

A Foxy Brands store credit that can be used at Foxy Brands stores but is not valid for use on Foxy Brands.net.

A Foxy Brands store credit that can be used at Foxy Brands stores but is not valid for use on Foxy Brands.net.

*Please return your item(s) to a Foxy Brands Inside Walmart store in order to receive a full refund on your Walmart card.

Items purchased on Foxy Brands.net may not be returned by mail or in stores, and will not be refunded, more than 60 days after the purchase date.

Items shipped to Foxy Brands outside of the returns window, not in new or gently used condition, without a Foxy Brands original packing slip, or not purchased at Foxy Brands, may not be credited back or returned to you. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.

Foxy Brands is unable to offer exchanges by mail; however, we are happy to exchange your new or gently used product in any of our store locations within 60 days of purchase.

If there is a discrepancy between the return policy and procedures printed on the Foxy Brands original packing slip and the information provided above, the information provided above governs the return of your Foxy Brands purchase.

Foxy Brands Return Procedures

Here are two easy ways to return your item:

 

1. Foxy Brands Returns by Mail

Click here to start or track a return

Include the Foxy Brands original packing slip with your items.
Package your return item in the manufacturer's product box and Foxy Brands packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.

Print the Prepaid Return Label from the link above and mail your return via United States Postal Service.
You will receive an email confirmation when your return is processed.

It takes up to three weeks to process returns and credit your account or to issue an online store credit. Please note that your financial institution may take longer to reflect the transaction.

 

2. Foxy Brands Returns to Store Location

Visit any free standing Foxy Brands store to return a new or gently used item purchased from Foxy Brands within 60 days of purchase. Please bring your Foxy Brands original packing slip with you, as well as the credit card you used to place your order.

 

Gift Returns

If you are returning a Foxy Brands gift that you received by mail and do not want the refund to go to the purchaser, before mailing the return please call info@foxynails.co to set-up the gift return under your account.

Your refund will be in the form of an online store credit that you can use at any time on Foxy Brands.net. You may also email us at info@foxynails.co to redeem your online store credit.

 

Foxy Brands In-store Purchases

Foxy Brands in-store purchases may be returned if the product is in new or gently used condition within 30 days of purchase with a receipt or gift receipt at a store location for a refund in the same form of payment as your purchase was made. If a gift receipt is presented, you will receive a store credit in the form of a Foxy Brands merchandise credit.

For approved returns made 31 to 60 days after purchase, we offer store credit in the form of a Foxy Brands merchandise credit. Foxy Brands merchandise credit does not have an expiration date, cannot be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at

Foxy Brands stores (not at Foxy brands or through Customer Service).

Foxy Brands merchandise credit will not be replaced if lost or stolen.

Foxy Brands is also happy to exchange your new or gently used

Foxy Brands in-store purchase for another product within 60 days of purchase.

We do not accept mail returns for merchandise originally purchased at a retail location.