Return & Refund Policy

Return & Refund Policy

Last updated: July 2026

At Foxy Brands, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.

1. Return Window

You have 30 days from the date of delivery to request a return or exchange. After 30 days, we are unable to accept returns.

2. Eligible Items for Return

To be eligible for a return, items must be:

  • Unused and in original condition
  • In original packaging with all seals intact
  • Not opened or used (for hygiene and safety reasons)

The following items cannot be returned:

  • Opened nail products (gels, polishes, top coats, base coats)
  • Press-on nails that have been tried on or applied
  • Products with broken hygiene seals
  • Digital products or courses (Academia Foxy)
  • Items purchased on sale or with a discount code

3. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery at sales@foxybrands.net or via WhatsApp. Include your order number and a photo of the damage. We will send a replacement or issue a full refund at no cost to you.

4. How to Request a Return

  1. Email us at sales@foxybrands.net with your order number and reason for return
  2. We will review your request within 2-3 business days
  3. If approved, we will provide return instructions
  4. Ship the item back in its original packaging
  5. Shipping costs for returns are the responsibility of the customer, unless the item is defective

5. Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed within 5-7 business days to your original payment method.

Please note that original shipping fees are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at sales@foxybrands.net.

7. Late or Missing Refunds

If you have not received your refund, please first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at sales@foxybrands.net.

8. Contact Us

For any questions about returns or refunds, contact us at: